Privacy Policy
吉林鲸鸣信息技术有限公司 ("we", "us" or "our") understands how important personal information is to you and will do our utmost to keep it safe and secure. This Policy applies to your use of the products and services of 语桥 Lingobridge.
1. What Personal Information We Collect
We collect only the minimum information necessary to provide the service. Depending on your role, we collect:
Everyone: mobile number (for the account and identification), an irreversible hash of your password (we cannot see your original password), login and operation logs (time, IP, device and browser identifiers), and the time you accepted the Terms of Service and the Privacy Policy.
Students: name or nickname, WeChat ID or other contact details, purchased lesson hours and lesson records.
Teachers: name, gender, year of birth, years of teaching experience, languages taught, education and graduating institution, teaching qualification documents, personal introduction and avatar, WeChat ID or other contact details, and payout account details (for settlement).
Academic coordinators: name, contact details, payout account details (for settlement), and the cooperation and commission rules agreed with us.
🔴 We do not collect information unrelated to the purposes above, and we do not collect sensitive personal information such as your identity card number, bank passwords or biometric information. If it ever became necessary, we would obtain your separate explicit consent.
2. How We Use This Information
To open accounts, verify logins and identify users;
To match teachers and students, coordinate scheduling, manage courses and record lesson hours;
To calculate fees, settle accounts and process refunds;
To verify teaching qualifications — the materials teachers submit when applying to join;
For customer service and dispute handling;
To keep the Platform secure and to identify and deal with fake orders, fraud, malicious complaints and similar breaches;
For other purposes you have consented to. If we need to use your information for a purpose not stated in this Policy, we will obtain your consent again beforehand.
3. How We Share, Transfer and Publicly Disclose
We do not sell your personal information to unrelated third parties.
To provide the service we share information within the necessary scope:
· Student nickname, contact details and lesson records: visible to the teacher who teaches them and to the academic coordinator responsible for their service;
· Teacher public profile (name or nickname, languages taught, years of experience, graduating institution, personal introduction): visible to other academic coordinators on the Platform, for matching purposes;
· Teacher contact details (WeChat ID, etc.): by default visible only to the academic coordinator to whom the teacher belongs. Other academic coordinators can see them only after a referral fee agreement between the parties takes effect — this is a direct reflection of the Platform's business rules;
· Information needed for settlement: shared with payment service providers;
· Where required by laws and regulations or lawfully requested by judicial or administrative authorities.
We do not transfer your personal information to any third party. In the event of a merger, acquisition or bankruptcy liquidation, we will require the successor to remain bound by this Policy.
We do not publicly disclose your personal information, except with your separate consent or as otherwise provided by law.
4. How We Store Your Information
Retention period: deleted or anonymised within 30 days after the account is closed. Where laws or regulations require a longer period, those requirements prevail.
Storage location: your personal information is stored within the People's Republic of China. If cross-border transfer became necessary, we would inform you in advance and obtain your separate consent in accordance with law.
Security measures: passwords are stored using an irreversible hashing algorithm. Sensitive materials such as qualification documents and lesson evidence are held in private storage and can only be viewed by authorised personnel through a controlled entry point. Access is recorded for audit, and communications are encrypted in transit.
Security incidents: if a personal information security incident unfortunately occurs, we will promptly inform you in an appropriate manner as required by law (including what happened, the possible impact, the measures taken, what you can do to protect yourself, and how to contact us) and will report it to the regulator.
5. Your Rights and How to Exercise Them
Subject to applicable law, you have the following rights in relation to the personal information we process:
Access and copy: you can view most information in your profile, or request a copy from us using the contact details at the end of this Policy;
Rectification and completion: if information is incorrect, you may correct it yourself or contact us;
Deletion: in the circumstances provided by law (for example, the purpose has been achieved, you have withdrawn consent, or we have processed it unlawfully), you may request deletion;
Withdrawal of consent: you may withdraw your consent to a specific processing activity at any time. Withdrawal does not affect the validity of processing already carried out on the basis of consent before the withdrawal;
Account closure: you may apply to close your account. After closure we will stop providing the service to you and handle your personal information in accordance with section 4;
Complaints: you may complain using the contact details at the end of this Policy. We will reply within 15 working days of receipt. You may also complain to the regulator or bring proceedings in a court.
6. Protection of Minors
Our services are mainly intended for adults. If you are under 18, please read this Policy together with your parents or guardian and use the Platform only with your guardian's consent.
If you are under 14, your information is children's personal information, and a guardian must consent and create and manage the account on your behalf. We apply stricter protections in accordance with the Provisions on the Cyber Protection of Children's Personal Information.
If we discover that we have collected a child's personal information without prior guardian consent, we will delete the relevant information as soon as possible.
7. Cookies and Third-Party Services
We use cookies and session identifiers to keep you logged in, protect account security and improve your experience. You can manage or clear cookies in your browser settings, but this may affect some features.
We use third-party services (such as cloud hosting, databases, object storage and SMS services) to run the Platform. We require these providers to process data only as we instruct and to apply necessary confidentiality and security measures.
8. Updates to This Policy
We may revise this Policy from time to time. Where a revision affects your important rights or changes the scope of information collected, we will give advance notice by in-app message, pop-up or other prominent means, and where necessary obtain your consent again.
You can consult the latest version of this Policy on this page at any time.
9. How to Contact Us
If you have any question, comment or complaint about this Policy, or wish to exercise any right under section 5, please contact us:
Operator: 吉林鲸鸣信息技术有限公司
Registered address: 长春市长春净月高新技术产业开发区净月大街3658号世桥大厦零壹众创空间311室
Customer service telephone: 19239648853
Personal information protection officer email: 2294151075@qq.com
ICP filing number: 吉ICP备【待补填】
See also:《Terms of Service》